Returns and Exchanges

Return and Replacement Policy

stockd. Return and Replacement Policy

Your satisfaction is our priority. If you are unhappy with your order, the seller can help you return or exchange it according to the terms of the seller’s return and replacement policy. Each seller’s return policy is listed in the seller’s brand shop. Your purchases will be governed by seller's policies for shipping, delivery, replacement, refunds, and returns. Please check the seller's brand shop for details.

Refund and Replacement Policy Summary

stockd. is the agent of the seller for the sole and express purpose of displaying its products on the website. We are responsible for receiving funds as payment for sellers’ products or services sold through the marketplace and transmitting those funds to the applicable seller.

We reserve the right to limit or decline a refund or exchange.

Pricing Errors

Pricing errors may occur on stockd. from time to time. We will attempt to correct all pricing errors as soon as they are discovered, or as soon as a seller notifies us of an error. Buyers will receive an email notification if an order is cancelled. stockd. reserves the right to cancel any orders containing pricing errors, with no further obligations to the buyer, even after sending receipt of an order confirmation or shipping notice. Any payments made to stockd. for orders that are cancelled due to pricing errors will be refunded. See user terms for more information.

How are refunds processed?

  • Where appropriate, refunds will be issued in the same form as the original method of payment through your credit card.
  • Please see seller's brand shop for information on how shipping charges may possibly affect your refund.

How do I contact the Seller?

Each seller's contact information, shipping, and return policies are located on the seller’s brand shop.

When does stockd. intervene regarding returns and exchanges?

If you’ve tried contacting the seller and the response was inadequate, or you haven’t received a response within five business days, stockd. can work with the seller to remedy the situation on your behalf. Contact us at 877.324.1749 for more information.

Cancellation Policy

Orders on stockd. may be cancelled up to one hour after the order has been placed. Please contact us at customerservice@stockd.com or 877-324-1749 to request a cancellation or refund. See user terms for more information. For orders placed after one hour, please contact the seller directly to discuss cancellation options per the seller’s policies.

Hazardous Material

If the item you wish to return is considered hazardous material, you should contact the seller directly to discuss the return. Hazardous items may include (but are not limited to) batteries, flammable liquids, computer equipment or household goods.

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