Our mission at Metro® is to make the world more organized and efficient. We do this by providing the world’s most imaginative space and productivity solutions. Founded in 1929, the company is headquartered in Wilkes-Barre, Pennsylvania with a global manufacturing and distribution footprint that enables us to offer over 30,000 products to customers all over the world. Born from our creation of the industry standard for wire shelving, our product breadth has evolved into a vast array of product categories including advanced polymer shelving, medical carts, storage cabinets, high-density shelving, wall storage systems, stainless fabricated products and much more. We differentiate our products by the features that we build in. Be it adjustability, corrosion resistance, modularity, maneuverability, ergonomics, or durability, our products provide unrivaled performance and value backed by a service commitment that puts our customers first. We put these features to work in application-specific solutions that ensure Healthcare professionals have the right tools for the job. We are Metro. We put space to work.
Sell price includes free freight. FOB Destination. Metro will utilize freight company of its choice.
Written approval is required from the Seller’s factory to return merchandise. All merchandise must be returned within forty-five (45) days from the invoice date and be returned in original, unopened, and resalable packaging. A Return Merchandise Authorization (RMA) must be obtained through Seller’s customer service department prior to returning the product. All costs of returned items, including shipping and insurance shall be the responsibility of the Buyer.
1.Minimum return value -$200.00 net.
2.Restocking charge -15% ($50.00 minimum).
Exceptions -Special orders of cut posts, made to order dollies, cart covers, Designer Color product, Configured Products (definedasC5 Heated Cabinets, Lifeline, Flexline, Starsys, MetroBasix Pus, MetroBasix, Lionville Fixtures, Lionville iPoint Carts, and Lionville Medcarts),and custom or made-to-order are not returnable. Accessories for Configured Products are returnable at the discretion of Seller.
All order change requests must be requested through Seller’s customer service. Changes/cancellations, for exception items listed above, requested within seven (7)workdays of the scheduled ship date that will impact order production will incur, at minimum, a 20% Change/Cancellation Fee, up to the full order value, depending on the percentage of the order completed. Customer service will relay percentage of order completed along with the Change/Cancellation Fee amount. Prior to Seller accepting the change, a revised purchase order (including associated Fee) is required. Orders for C5 cabinets with an “A” suffix are non-cancellable.
Buyer may request changes or additions to the Goods consistent with Seller’s specifications and criteria. In the event such changes or additions are accepted by Seller, Seller may revise the price and delivery schedule.
Seller reserves the right to change designs and specifications for the Goods without prior notice to Buyer, except with respect to Goods being made-to-order for Buyer.