Policy on Accepting Customer Purchase Orders
In an effort to ensure that all customer orders are received consistantly and in a manner that helps avoids errors or delays, and safe gaurds HTL-STREFA, Inc. from any discrepiences or losses, the following policy has been developed and shall be followed.
A purchase order sets forth the descriptions, quantities, prices, discounts, payment terms, date of performance or shipment, other associated terms and conditions, and identifies a specific buyer/seller.
Any purchase order received prior to 3pm EST will be acknowledged, processed and given to the warehouse same day. Orders will be picked/packed in the order they are received in the warehouse and shipped within our 72 hour (3 business days) lead-time.
Any order received after 3pm EST will not be considered “Received” untill the following day.
If there are any questions or situations where you are unsure, please contact Nick Wood, Director of Operations at:
770-528-0410 ext. 204
Director of Operations Date: 08/12/2019
Damages, Overages, Shortages, and Returns Policy
Though we work to ensure that each and every order is checked for accuracy, correctly packaged, and properly shipped, issues with shipments do arise occasionally. There are several steps you, the Customer, can do to help identify and notify HTL-STREFA, Inc promptly and properly.
Before signing for a delivery, we ask that the customer inspect the delivery for correct item count and condition.
Please be sure to note any discrepancies in item count and/or damages on Delivery Receipt (BOL) and inform the Driver.
The process for reporting order discrepancies varies based on what the issue is. By following the steps laid out below, the Customer can ensure that claims are processed in the most efficient manner possible. Please direct any questions not covered below to our RMA specialist at firstname.lastname@example.org.
After inspecting the order, immediately write a description of the damages on the Delivery Receipt (BOL) and inform the Driver.
For any damages received please file a claim with our RMA specialist at email@example.com.
After inspecting the order, immediately write a description of the item count discrepancy on the Delivery Receipt and inform the Driver.
For any overages, shortages, or missing items please file a claim with our RMA specialist at
All claims for Damages and/or Overages, Shortages, Missing Items will be responded to within 24 hours; our RMA Specialists will reach out to assist with the order issues and advise if there are any additional questions.
For replacement product, please work with the RMA specialist.
The RMA specialist will reach out to you with an RMA number and provide a FedEx account number to return against if the return is small, if the return requires a pallet, carrier information will be provided.
Please do not return any product without prior written authorization provided by the RMA specialist.
Once we have received and inspected the authorized return, we will credit the customer’s account
for the original purchase price minus restocking fees (if applicable).
If the return is not due to our error and HTL-STREFA, Inc has agreed to accept, a restocking fee will be charged at the following rates:
Note: Credit will not be issued for returned product that is not full case quantities.
3005 Chastain Meadows Pkwy Suite 300
Marietta, GA 30066