Demetech Corporation

Demetech Corporation

A Trusted Name in Medicine

14175 NW 60 AVE

Miami Lakes, Florida, 33014

About

DemeTECH is known for its innovative wound closure medical devices such as surgical sutures and hernia mesh, DemeTECH ramped up production of American-made surgical masks and expanded to produce N95 respirators when the COVID-19 crisis first struck. Called DemeMASK, the collection utilizes only the highest grade American-made raw materials. In fact, all aspects of the operation are USA-based, from the fabric to the packaging and extending to the machinery used in the factory. This domestic production reduces dependency on obtaining PPE from foreign countries and companies, which was a big issue when the virus first spread in the United States and PPE were nearly impossible for medical staff and consumers to find.

Policies

Shipping

When Will I receive my order?

Order processing typically takes 1-3 days. Please allow for transit time after 1-3 day order processing.

 

What happens if Carrier damages or loses my package?

DemeTECH will work with you to try and resolve any issues. Ultimately, when the package leaves our facility, the package is the carriers responsibility.

 

How Much does shipping cost?

This depends on where the package is going, and the shipping carrier selected method (ground vs air)

Return

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • In the original sealed packaging

What items are non-refundable? 

 The following items cannot be returned:

  • Opened boxes

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date to shop@demetech.us.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at shop@demetech.us.


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