Culture Change PPE

Culture Change PPE Inc.

Safer Together

301 Blanchard View Dr.

Whitefish, Montana 59937

About

Culture Change PPE is a value-added medical PPE distributor that brings certified, proven PPE from top manufacturers to our customers. Culture Change PPE sources, sells and distributes certified PPE products for hospitals, healthcare providers, public and private organizations — and our front line workers. We are an FDA-registered, AHRMM/AHA-vetted supplier and a Women-Owned Business. We are U.S. Distributors for Alpha ProTech and Winner Medical brand products, leading manufacturers known for their innovative products.

Policies

Shipping

Orders from stock are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Large quantity orders direct from our manufacturers are subject to their order processing, manufacturing, shipping and any customs processing times.  Upon order we will provide our best estimate of the delivery date.  However, delays are possible at each stage.  We will communicate updated delivery information once we are notified.

Shipping rates & delivery estimates

Shipping charges for case quantities will be calculated and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost
Ground over $50  3-5 business days  Free shipping
Ground less than $50  3-5 business days $6.99 flat rate


We are happy to arrange expedited shipping at our customers’ request and expense.  Free ground shipping included Pallet quantities.  Contact support@culturechangeppe.com with any questions.  Container quantity shipping costs are based on actual charges.

Return

Products that are in “merchantable condition” (as defined below) may be returned upon approval to the distribution facility from which the product was originally shipped.  The return request must be made within two (2) business days of delivery of the product.

 

Merchantable condition is determined by Culture Change PPE’s ability to return the item to its inventory for resale in the normal course of its business. Additionally, the customer upon our request must complete written certifications on our Ongoing Assurance Form (OGA) verifying that all returned merchandise has been kept under proper conditions for storage, handling and shipping.

The following items are non-returnable:

  1. Any item which has been used, or opened, is only partially complete, stickered, marked, damaged, defaced, or is without all original packaging, labeling, package inserts, or operating manuals.
  2. Any item purchased on a “special order” basis, including non-stock orders and drop shipments.
  3. Any sterile merchandise, unless it is in an unopened shipping carton and it is specially assured that such merchandise was properly stored and protected at all times and such merchandise is returned separately in a package marked as such. Product must be accompanied by customer's signed, certified Ongoing Assurance Form (OGA), as part of the Return Materials Authorization (RMA) form.
  4. All product must be returned within seven (7) calendar days of receipt of the RMA or the request will be determined to have Expired.

 

PURCHASE CREDIT AMOUNT

 

Credit for authorized returns is issued upon receipt of product and once verification of return eligibility has been completed. Credit amount to be issued is determined by the type of return.

Type of Return Credit to be Issued:

  1. Authorized Saleable Return, with copy of invoice/packing slip: 100% of purchase price
  2. Authorized Saleable Return, without copy of invoice/packing slip: 80% of purchase price
  3. Expired Return Authorization: 70% of purchase price upon prior approval.
  4. Unauthorized Return: Returns received without prior authorization or containing items not eligible for return in accordance with this Policy will not be accepted nor credited.

 

Contact customer service for more information at support@culturechangeppe.com.

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