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Stronghold Group

Stronghold Group

Protecting those who serve

Philadelphia, PA

1 (215) 350-8855 dave@strongholdcare.com

About

Stronghold Group was formed in 2016 by West Point graduates who served in Iraq and Afghanistan. We started primarily serving the Federal Government (DOD, VA, SOCOM, DHA) in a contractor capacity, and grew into the private healthcare sector.Stronghold Group is a VA-verified Veteran Owned Small Business (SDVOSB) and SBA approved HUBZone. The cornerstone of our business is the relationship with our customers. Your team and operations demand the best. Simply put, we do what other's can't, go where other's won't, and execute the mission when other's don't.

Policies

Shipping

Thank you for visiting and shopping Stronghold Group. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders begin processing within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

**For organizations and agencies requesting immediate delivery within less than 24 hours, please contact customer service before placing the order so we can execute prioritized handling and coordinate with your logistics team.**

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If very expedient shipping is needed (i.e. air freight), please contact customer service to facilitate scheduling, delivery, and shipping Points of Contact at destination.

Shipping rates & delivery estimates

If the customer has a preferred shipping vendor (i.e. UPS freight, DHL, PGL, UCM), please contact customer service to select and prioritize the correct shipping vendor solution.

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Stronghold Group ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes

Stronghold Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Stronghold Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return

Stronghold Group will accept, for return or exchange, items that are in new condition, unworn, unaltered, and free of any/all damages by the customer. For a full refund or exchange, please contact customer service within 48 hours of receipt of goods. Items cannot be returned or exchanged after 5 days from the receipt of the original order. Items must be returned in all original packaging with shipping paperwork, tags, boxes, packaging, and pallets. Return shipping is to be paid by customer. Stronghold Group will evaluate on a case by case basis and reserves the right to limit or decline returns/exchanges based upon each situation’s circumstances.