For decades, PlatinumCode has provided healthcare identification and specimen collection products designed to improve the safety of numerous healthcare settings. Thousands of clinics, hospitals, and labs around North America have come to rely on the quality of our products, tenacious customer service, and quick delivery. From specially formulated labels designed to stick in the most extreme lab environments, to brightly colored tourniquets that reduce the risk of leave-on accidents, we have taken an innovative approach to pioneer solutions that address the most challenging healthcare environments.
1. Shipping policy
1.1. All orders are processed within 1-2 business days.
1.2. Orders are not shipped or delivered on weekends or holidays.
1.3. Orders will ship as follows:
1.3.1. Orders within the continental U.S. will ship via FedEx Ground.
1.3.2. Orders to AK and HI will ship via US Mail.
Before any product can be returned to PlatinumCode, authorization must be obtained by contacting Customer Service at 888-446-9965 or firstname.lastname@example.org.
1. General policy
1.1. Products in "merchantable condition" (as defined below) may generally be returned to PlatinumCode if the return is made within the timeframes and subject to the terms and conditions described below:
1.2. "Merchantable condition" will be determined by PlatinumCode based upon its ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense and will exclude the following:
1.2.1. Any item which has been used, opened, is only partially complete, or is without all original packaging, labeling, inserts or operating manuals.
1.2.2. Product that is stickered, marked, damaged, defaced or otherwise cannot readily be resold by PlatinumCode for any reason.
1.2.3. Any item purchased on a "special order" basis, including custom orders, non-stock orders and drop shipments.
1.2.4. If PlatinumCode does participate in the return process for any product not in "merchantable condition," any return credit to the customer will be based upon PlatinumCode’s determination and will be subject to a minimum 25 percent handling charge.
1.2.5. Return requests after 120 days from the date of purchase.
2. Defective product
2.1. Any defective product may be returned for partial or full credit. PlatinumCode will supply a return label to the customer. There will be no restocking fee applied to the return.
3. Shorts and damaged merchandise
3.1. Claims of order shortages (e.g., invoiced but not received) and damage must be reported within seven (7) business days of receipt of goods. Pricing and other errors/mistakes must be reported within fourteen (14) business days from the invoice date.