Performance Health
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Performance Health Supply

Global Leader in rehab, recovery and sports performance

Akron, OH

About

Performance Health is committed to helping you improve your patient outcomes, which is why we are your trusted partner for all rehabilitation, therapy, and sports performance needs. With over 50k branded and specialty products, our market leading, clinically trusted brands will give you confidence when treating your patients. For over 60 years we have been helping the rehabilitation industry feel good, perform better, and live their best.

Policies

Shipping

U.S. Shipping, Handling & Delivery:
The following information does NOT apply to Shipments made Internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. origin and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice.shipments* and will be calculated at time of order. No shipping to PO boxes.

Same Day Shipping & Handling:
Orders for stocked merchandise received by 1:00 p.m. CT Monday through Friday will be shipped the same day via commercial ground carrier.

Rush Delivery Air Shipments:
If you need an order right away, we’ll arrange for next-day air or second-day air delivery. Charges for this service will be added to your invoice*/***

Shipping Charges:
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.

Ship from Factory:
Some products are shipped direct from the factory or are made to order.*/**/****

NOTE: When orders list several items, some of which aren’t in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped at no additional charge.
* Due to the oversized and/or overweight nature of certain merchandise, additional charges may
apply. Please request a quote from a customer service representative.
** Products requiring moving van, inside, or lift gate delivery may require additional delivery
charges. Please request a quote from your customer service representative.
*** Additional charges apply to Saturday deliveries and early morning weekday deliveries if available.
****Subject to quotation.

Return

Returns Procedure:
• Call our Customer Service Department at 1-800-323-5547, Mondaythrough Friday from 7:00 a.m.-7:00 p.m. CT for a Return Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment and send package to the address provided by Customer Service. All return shipping expenses arepaid by the customer. Items must be returned within 30 days of receiving RMA number.


• If you receive merchandise as a result of a Performance Health error, we will pay for the return shipping expense and no restocking fee will be applied.


• For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Performance Health. Initial freight charges are not credited.


•Credits for returns are issued only to original purchaser. All credits must be redeemed within 180
days.

Returns Policy:
• All returns must have an RMA number obtained from Customer Service – see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.

• All returns must be in original packaging and received in new andresalable condition. See applicable restocking fees.

Restocking Fees:
Days Elapsed Applicable Restocking Fees Under 30 No restock fee on items shipped parcel.
30-60 25% of price of all returned items. 61-90 50% of price of all returned items

Items shipped by truck are subject to approval and
additional restocking fees may apply:
Sorry, no returns will be accepted after 90 days elapse

• For health reasons we are unable to accept returns orexchanges of eating, hygiene and mouth sick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.

Damaged Goods:
Damaged or short shipments should be reported within 5 days of receipt.


If a shipment arrives damaged or if the box appears
damaged:
• Note damage on the delivery bill and have the driver
sign it, acknowledging the damage.


• Contact the Performance Health Customer Service Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.


• Save the container and merchandise for inspection.

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