Since 1992, California based ITA-MED has been manufacturing and supplying high quality, eco-friendly home health care, medical support, orthopedic and sports medicine products. Our products are both medically correct and comfortable to wear and are popular among consumers, doctors, dealers, pharmacies, and distributors worldwide. ITA-MED manufactures and markets its products under three brands: ITA-MED, Gabrialla (maternity & women’s health collection), and MAXAR (sports medicine & orthopedic supports, plus graduated compression socks). ITA-MED’s products carry FDA certification, as well as Medicare and Medicaid approval; ITA-MED is also a GSA Contract Holder.
Thank you for visiting and shopping at ITA-MED. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time:
All orders are processed within 1 business day. If any item cannot be shipped within one business day, we will notify you and let you know when items will be available. Once the item is shipped, you will be emailed a tracking number.
Shipping to the USA:
Free shipping with no minimum amount within the Continental United States. Once shipped, orders will take 2-5 business days to be delivered.
International orders are not eligible for free shipping and rates vary depending on the weight and location. Delivery times will be estimated depending on your location and should be made available in the tracking number.
You can return or exchange unused products in excellent condition and original packaging within 30 days of receipt. Federal Law prohibits the reuse of medical supplies; therefore, returns of medical supplies are only accepted in cases of manufacturer defect.
For health and hygiene reasons, graduated compression hosiery and maternity lingerie are not returnable once the packaging has been opened, except in the case of a manufacturer defect.
All discontinued products, as well as clearance items, are not returnable or exchangeable.
Shipping and handling charges are not refundable. ITA-MED is not responsible for any return shipping charges, as well as any subsequent charges incurred. In case of an exchange, the customer pays freight costs. Acceptance of merchandise for return/exchange is final only after inspection.
If you need to return an item, email us at firstname.lastname@example.org. We'll notify you via e-mail of your refund once we've received and processed your return.
ITA-MED cannot be responsible for lost or misdirected returns, so for your protection, prepay and insure all returns.
All returns should be adequately packaged to protect the enclosed goods and to ensure safe transportation with ordinary handling.